Our systems ship on pallets delivered by a freight company. If your property doesn’t have a forklift or loading dock, we can schedule a freight truck that has a liftgate to lower the system from the truck. After that, it’s your responsibility to store the pallet in a safe location indoors where it will be protected from weather or being misplaced.
Every system is different and the size of the pallet varies from project to project. Part of our quoting process is to provide an estimate for the freight delivery. We do not upcharge on shipping, so when we invoice for the system, only the exact amount is billed.
We include insurance on all freight shipments. If damage occurs during shipping, we will send replacement parts and file a claim with the freight company. Your job is to notify us immediately of the damage and send pictures of the damage so that we can make the claim.